Thought it was sweet deal, but wait there’s a catch
Jul 27, 2009 General
There’s always a hidden term and condition apply in Malaysia. Remember seeing an Airasia adverts that said – it’s only cost you RM0.99 to fly from LCCT to Kuching on a one way trip!
Upon clicking the ‘pay now’ button you had the shocked of you life – when you actually need to pay RM120++. Don’t you feel being cheated – right in front of your eyes!
Earlier this month I was offered – a supposedly sweet travel voucher deal. A paid holidays of sort. Well, it isn’t that much – but had they pay me the full amount I’ll be staying at Le Meridien this coming Hari Raya holidays in Kota Kinabalu.
According to what was written in the voucher and what their local agent told me – it could be used to buy air ticket or hotel stays. However, I need to call their KL office for confirmation. So last Friday before leaving to Miri, I made a call to their KL office.
Obviously, it wasn’t a cheap call considering I need to press 1 for Bahasa Malaysia, 2 for English and 3 for Mandarin – then waited for another few seconds for the next option before finally getting through to a ‘real human voice’.
“If you want us to buy an air ticket we will charge you RM60 per ticket, sir,” a lady at the end of line said.
“Wah that already cost RM240 as there are four of us,” – I said to myself. Then asked about the other option – the hotel stay.
“For that you’ve to email us your confirmed travel itinerary,” she sweetly replied.
So today I email her my travel itinerary and the hotel where I’d be staying. Guess what.
“We will charge you RM20 per room, per night for that,” she wrote in her email. Frustrated, I e-mailed back “whatever! Just book me the darn hotel – and deduct whatever charges you want from the stated amount, and I’ll pay the remaining balances.”
Nowhere in the voucher, nor their local agent mentioned about the additional charges. It’s just so frustrating – why can’t they being truthful.
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